Benefits:

Competitive salary
Paid time off
Training & development

General Description: Thrive Youth Center, a homeless shelter for LGBTQIA+ young adults ages 18-24, is seeking a Full Time Shelter Resident Advisor. The primary responsibility of the Shelter Resident Advisor is to ensure the safety and security of the youth and shelter facilities. Adherence to established guidelines and procedures is vital in this role. This position also serves as a mentor, confidant, and resource person for the youth. This person serves as a critical link between the client, case manager, and supportive services team to ensure youth-directed housing stability is achieved during program enrollment. The Shelter Resident Advisor is also to perform daily, consistent, and effective crisis intervention providing information to appropriate staff and partners regarding client’s mental and physical well-being to ensure appropriate services are provided.

Essential Duties and Responsibilities:

Interacts with and provides guidance and assistance to youth residing in the emergency shelter
Informs and reinforces clients of shelter program requirements and guidelines
Reinforces client-driven case plan that identifies both short-term and long-term goals
Monitors progress towards youth identified goals
Provides written warnings with consequences if infractions occur
Conducts bed checks to ensure curfew is respected
Provides opportunities for one-on-one decompression & de-escalation conversations with youth
Creates an environment that is conducive to shared living space and respect for residents
Ensures a safe space exists overnights for youth who experience PTSD, insomnia, or related issues, including behavioral or mental health conditions
Mediates resident conflict and/or staff conflict
Responds to emergency and crisis situations
Assists youth in identifying barriers that may contribute to homelessness and support discussion in case management & life skills sessions
Encourages youth to participate in mental health and wellness activities
Maintains knowledge of program services, activities, resources
Maintains timely and accurate documentation and case notes regarding youth activities in HMIS
Assist case managers and life skills manager in youth adherence to prescribed medications
Confirm with youth any appointments scheduled on their behalf
Responsible for adhering to all policy and procedures as outlined in the Employee Handbook and other departmental procedure manuals

Other Duties:

Able to have daily use of a vehicle without prior notice and maintain current registration & liability insurance
Be available and willing to transport clients to various appointments and/or events (documented mileage reimbursed)
Have a clear criminal background check
Must have use of a cell phone
Assist in aftercare case management for youth that may obtain offsite housing
At times, participate in activities outside of regular responsibilities

Education

Preferred:

Bachelor’s Degree in Social Work / Psychology or a related field or work related experience.

Experience

Required:

Two years of experience in case management services within community programs serving youth, at-risk young adults, and/or homeless individuals
Knowledge of community resources for at-risk individuals to include homelessness, LGBTQ+ and others
Knowledge of trauma-informed care

Preferred:

CPR & BLS Certification
Knowledge of HMIS
Passion for the LGBTQ+ community and diverse populations
Interest in training opportunities

Skills

Required:

Organizational skills
Computer proficiency (specifically Microsoft Office)
Communication skills
Problem solving / critical thinking
Flexibility with regard to employment responsibilities, duties, activities, and hours scheduled
Daily use of motor vehicle as some travel to clients is required (documented mileage reimbursed)

Reports to Shelter Lead

Compensation: $15.00 - $17.00 per hour

Thrive Youth Center is the largest LGBTQ youth shelter in Texas. Located on the Haven for Hope campus, Thrive Youth Center has 16 emergency beds and 45 community apartments to provide emergency and long term housing for youth in Texas.

MISSION STATEMENT

To provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives.

VISION STATEMENT

To create an equitable community where all LGBTQ+ young adults can flourish.

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