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Shelter Residential Advisor: Overnight San Antonio

Shelter Residential Advisor: Overnight

Full Time • San Antonio
Responsive recruiter
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Position Title: Shelter Residential Advisor

Reports To: Shelter Lead

Physical Location: Thrive Youth Center, San Antonio, TX 78207 (On-site) 

Organization Description: 
Thrive Youth Center is a 501(c)(3) non-profit in San Antonio, TX serving young adults, 18-24 years old, experiencing homelessness. Thrive provides emergency shelter and short-term housing for clients in apartments around San Antonio. The mission of Thrive Youth Center is to provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives, while the vision is to create an equitable community where all LGBTQ+ young adults flourish. Thrive Youth Center thrives on the values of: Teamwork, Honesty, Responsibility, Integrity, Visionary, Empathy 

Position Summary: 
Thrive Youth Center is seeking a young adult Residential Advisor to serve the needs of clients experiencing homelessness in a homeless shelter setting. The primary purpose of a Residential Advisor (RA) is to focus on client safety and shelter living life skills with an emphasis on preparing the client for self-sufficiency. The RA is to perform daily, consistent, and effective crisis intervention, providing information to appropriate staff and Haven partners regarding a client’s mental health and physical well-being to ensure appropriate services are being provided. This full-time position will provide support for clients at the Thrive Youth Center Emergency Shelter on the Haven for Hope campus. 

Essential Duties and Responsibilities: 
Role Responsibilities
Client Residential Support 45-55% 
  • Provide first-class care and residential support for all sheltered clients in the Thrive Emergency Shelter.  
  • Monitor all areas of the Thrive Emergency Shelter to ensure compliance with the rules, policies, procedures, and protocols. 
  • Respond to clients’ requests, complaints, and inquiries. Issue hygiene products and personal supplies to new clients entering shelter services. 
  • Conduct regular inspections, chore checks, documenting opportunities and celebrating the clients’ successes. 
  • Identify and respond to any client who is experiencing a problem or crisis to ensure they are safe and that other on-campus service providers are aware of the situation and able to respond with appropriate services. 
  • Conduct initial assessments for client needs at program entry. Utilize agency vehicles for client off-campus events, as assigned. 
Administrative and Outreach Responsibilities: 25-35% 
  • Utilize the case management system, HMIS for all relevant data and documents. 
  • Ensure the timely completion of required documentation and ensure required information is entered as required. 
  • Submit referral forms to partner agencies (on-site and off-site), for benefits, education, and employment assistance. 
  • Assist potential and prospective clients in resource navigation for the following needs: LGBTQ+ specific resources, housing, rent-assistance, benefits, employment, education, other shelter opportunities. 
  • When assigned and scheduled, participate in outreach efforts for prospective clients. 
Office Support or Extended Organization Assistance: 5-10% 
  • Participate in required monthly training as assigned. Ensure office cleanliness in general office spaces. 
  • Assist other Thrive departments with activities, as needed and assigned. 
Work Environment & Skills 
  • Noise level is moderate, as the majority of job duties are present in the Thrive Emergency Shelter. 
  • Flexibility in regard to employment responsibilities, duties, activities, and hours scheduled.
  • Proficiency in computer technology and systems for organization programming (Microsoft and Google systems). 
  • Daily use of a cell phone for client interactions and conversations (reimbursement opportunities available). 
  • Work environment requirement to perform regular duties both indoors and outdoors. 
  • Standard physical activity such as periodic standing, walking, sitting, and basic motor skills to access computer files for information and data entry. 
  • Normal walking requirements include the ability to move in and around personal workspace and to and from other areas, including walking stairs several times each day. 
Required Qualifications: 
  • Completion of High School Diploma/GED Commensurate experience in residential support within community programs serving youth, at-risk young adults, homeless individuals, and/or diverse communities. 
  • Demonstrated commitment of LGBTQ+ affirming care and experience working with marginalized youth populations. 
  • Strong interpersonal skills, emotional intelligence, and ability to hold compassionate boundaries. 
  • Ability to work in a collaborative, community-based setting with a diverse team and client base.
  • Must have a valid Texas Driver’s License, a good driving record, reliable transportation, and proper insurance coverage. 
Preferred Qualifications: 
  • CPR & BLS certification or willingness to obtain
  • Trauma informed care certification or willingness to obtain 
  • Training in trauma-informed care, crisis intervention, harm reduction, substance abuse, and mental illness disorders.
  • Knowledge of the Homeless Management Information System (HMIS) Bilingual in Spanish and English 
Compensation and Benefits: 
This position pays an hourly rate of $15.00 at full-time hours. Full-time benefits include employer paid medical insurance and life insurance options. Additional benefits include ability to contribute to a retirement 401(k), paid time off, professional development and training opportunities, and participation in a mission-driven, affirming organizational culture. 

Submit resumes and complete application on https://thrive-youth-center-inc.careerplug.com/account. Navigate to the Careers page. 
For additional information, email info@thriveyouthcenter.org. 

Thrive Youth Center is an equal opportunity employer. We strongly encourage applications from people of color, LGBTQ+ individuals, people with lived experience of homelessness, and all other communities historically marginalized in housing and mental health care. 
Compensation: $15.00 per hour




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20 Days PTO
All staff are awarded 20 days PTO in their first year of employment.
Paid Holidays
Thrive offers 14 paid holidays and 1 floating holiday to be used at employee discretion.