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Director of Case Management San Antonio

Director of Case Management

Full Time • San Antonio
Benefits:
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development
Job Title: Director of Case Management

Location: San Antonio, TX

Reports To: Executive Director

Job Type: Full-Time

Background: 
Thrive Youth Center was established as a 501(c)(3) organization in February of 2015 in San Antonio, Texas, at a time when no other LGBTQ+ specific homeless shelter existed in Texas. Today, we provide 60% of LGBTQ+ emergency shelter beds in the state, have created a housing program allowing LGBTQ+ young adults to be housed in their own apartments with assistance and wraparound services for a year, provide life skills training, have benefits assistance readily available to our clients, and have a staff of case managers diligently helping to connect young adults with the resources they need to obtain education, employment, mental health care, sexual and reproductive health care, and assist them as they move toward exiting homelessness and finding stability in their lives.
 
Thrive’s mission to provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives, and our vision to create an equitable community where all LGBTQ+ young adults can flourish remains central to what we do every day. Remaining visible as a resource, advocate, and safe place for young adults in a state where reproductive rights, the rights of transgender individuals, and an act as simple as discussing diversity, equity, and inclusion can incite hostility and violence is why we continue to do the work that we do, showing our community and our state that we exist, and that the clients we serve exist and deserve the opportunity to live life as their authentic selves.

Position Summary:
The Director of Case Management is responsible for overseeing and enhancing the case management services provided to Thrive Youth Center clients aged 18 to 24 experiencing homelessness. This role involves leading a team of case managers, developing and implementing best practices, and ensuring the delivery of high-quality, trauma-informed client-centered care. The Director will collaborate closely with community partners, stakeholders, and organizational leadership to ensure that all programming and services are tailored to meet the unique needs of youth experiencing homelessness.

Key Responsibilities:

  1. Leadership and Supervision:
    • Lead, mentor, and supervise a team of case managers and support staff.
    • Conduct regular performance evaluations and provide ongoing training, support, and professional development opportunities.
    • Foster a supportive and inclusive work environment that aligns with the organization’s mission and values.
  2. Case Management Services:
    • Oversee the development, implementation, and evaluation of individualized case management plans for LGBTQ+ youth.
    • Ensure that case managers are effectively addressing clients' needs, including housing, mental health, benefits, education, and employment.
    • Monitor case management practices to ensure adherence to best practices and compliance with relevant regulations and policies.
  3. Program Development and Evaluation:
    • Develop and refine case management programs and services based on emerging needs, trends, and best practices.
    • Implement tools and processes for tracking client progress, ongoing staff training and mentorship, and program effectiveness.
    • Collect and analyze data to assess program outcomes and make data-driven improvements.
  4. Collaboration and Advocacy:
    • Build and maintain partnerships with community organizations, service providers, and stakeholders to enhance service delivery and client support.
    • Advocate for the needs and rights of LGBTQ+ youth within the shelter and in the broader community.
    • Represent the organization at community meetings, conferences, and other events related to LGBTQ+ youth homelessness.
  5. Administrative and Compliance Duties:
    • Ensure compliance with all applicable regulations, funding requirements, and best practices related to case management and client services.
    • Oversee the management of case files, documentation, and confidentiality protocols.
    • Prepare reports and provide updates to program staff, the Executive Director, and Board of Directors as needed.
  6. Resource Management:
    • Assist in the development and management of the case management budget.
    • Identify and pursue funding opportunities to support and expand case management services.

Qualifications:

  • Education: Bachelor’s degree in social work, psychology, counseling, or a related field required; Master’s degree preferred.
  • Experience: Minimum of 5 years of experience in case management or social services, with at least 2 years in a supervisory or leadership role.
  • Knowledge: Strong understanding of the unique challenges and needs of LGBTQ+ youth, including trauma-informed care and LGBTQ+ affirmative practices.
  • Skills: Excellent leadership, communication, and organizational skills. Ability to work collaboratively with diverse groups and maintain strong professional relationships.
  • Certifications: Relevant certifications (e.g., Licensed Clinical Social Worker, Certified Case Manager) are a plus.

Education:
Required: 
  • Required: Bachelor’s Degree in Social Work / Psychology or a related field experience
Preferred: 
  • Masters Degree in Social Work / Psychology
Experience:
Required:
  • Two years professional experience in case management services within community programs serving young adults and/or individuals experiencing homelessness
  • Knowledge of community resources
  • Knowledge of trauma-informed care
  • Ability to work independently with a diverse population of clients
Preferred:
  • Knowledge of HMIS
  • Fluency in English/Spanish preferred

Skills:

  • Detail-oriented 
  • Computer proficiency (Microsoft Office)
  • Communication skills
  • Problem solving / critical thinking
  • Flexibility with regard to employment responsibilities, duties, activities and hours scheduled

Personal Attributes:

  • Commitment to social justice and equity for LGBTQ+ individuals.
  • Compassionate, empathetic, and culturally competent.
  • Strong problem-solving skills and ability to work under pressure.

Thrive Values:

  • Teamwork
  • Honesty
  • Responsibility
  • Integrity
  • Visionary
  • Equitable

Salary Range:
Commensurate with experience.  Range of $60,000 to $70,000

Application Instructions:
Interested candidates should submit a resume and a cover letter detailing their qualifications and experience on the careers page at thriveyouthcenter.org. In your cover letter, please address your experience working with LGBTQ+ youth and your approach to case management.

Thrive Youth Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation: $60,000.00 - $70,000.00 per year




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Paid Holidays
Thrive offers 16 paid holidays include 3 floating holidays to be used at employee discretion.
Wellness Leave
Staff accrue 2 hours of wellness leave per pay period, accruing 52 hours of wellness leave per year. Wellness leave can be used for anything that supports individual wellness.
20 Days PTO
All staff are awarded 20 days PTO in their first year of employmenet.